Delivery & returns

TESAREA delivers to serviceable areas in Morocco. Remote locations may require extra time or a special handover method, communicated before confirmation when available.

Charges and estimates depend on destination, volume, weight and stock. They appear in the summary or quote. Unless otherwise agreed, orders are fulfilled within thirty days after receipt is confirmed.

An order may use several parcels. Tracking is shared when provided by the carrier. Customers must provide an accessible address and valid phone. Absence or an incomplete address may cause a disclosed re-delivery or reshipment charge.

Check parcel count and condition and promptly report issues with the order number, description and photographs. Incorrect or missing items, transport damage or non-conformity are handled without return cost after verification.

For distance sales within Law No. 31-08, consumers generally have seven days after receipt to notify withdrawal. Return shipping may remain their responsibility. Exceptions include personalised, non-returnable or perishable goods, unsealed software or recordings, and newspapers, periodicals or magazines.

Withdrawal return costs may be paid by the customer. TESAREA covers confirmed errors, transport damage, defects or non-conformity. After valid withdrawal, refunds are made promptly and within fifteen days. An exchange may be offered with the customer’s agreement.